Return & Refund Policy

1. Custom Manufactured Products

Most products supplied by RK MechXParts are manufactured specifically according to customer drawings, specifications, material requirements, dimensions, and technical standards. For this reason:

• Custom-made products are non-returnable.
• OEM-manufactured components cannot be returned unless there is a verified manufacturing defect.
• Products manufactured according to customer drawings cannot be cancelled once production has started.

2. Eligible Returns

Returns may only be accepted under the following circumstances:

• Incorrect product supplied by RK MechXParts.
• Manufacturing defect confirmed by our Quality Control team.
• Product damaged during transportation (supported with evidence).
• Wrong quantity supplied.
• Incorrect specifications supplied due to our manufacturing error.

All return requests are subject to inspection and approval by our technical and quality teams.

3. Non-Returnable Products

Returns will not be accepted for:

• Custom-manufactured products.
• OEM components made to customer drawings.
• Products that have been installed or used.
• Products damaged due to improper handling or storage.
• Products modified by the customer.
• Products ordered with incorrect specifications provided by the customer.
• Clearance or special-order items.

4. Return Request Procedure

If you believe a product qualifies for return, please contact our team within 7 business days of receiving the shipment. Please provide:

• Order Number
• Invoice Number
• Product Name
• Quantity
• Description of the issue
• Photographs of the product
• Packaging photographs (if damaged during transit)
• Supporting technical documentation, if applicable

5. Product Inspection

All returned products are inspected by our Quality Assurance team. Inspection may include:

• Dimensional Verification
• Material Inspection
• Manufacturing Review
• Surface Finish Inspection
• Damage Assessment
• Technical Evaluation

6. Replacement Policy

Where a manufacturing defect or incorrect supply is confirmed, RK MechXParts may, at its discretion:

• Replace the defective product.
• Repair the product where practical.
• Supply replacement components.
• Issue a partial or full refund where appropriate.

7. Refund Policy

Approved refunds will be processed only after return inspection has been completed, the product has been verified as eligible, and management approval has been obtained.

Refunds, where approved, will be issued using the original payment method unless otherwise agreed. Please allow 7–14 business days for refund processing after approval.

8. Shipping Costs

If the return is due to an error by RK MechXParts, we will arrange or reimburse reasonable return shipping costs where applicable.

If the return is requested for reasons outside our responsibility, return shipping costs shall be borne by the customer.

9. Order Cancellation

Orders may be cancelled only before production begins.

Once manufacturing, machining, forging, casting, fabrication, or processing has started, cancellation requests cannot be accepted because materials, labor, and production resources have already been allocated.

10. International Orders

For export shipments, customers must inspect goods immediately upon delivery. Any claims regarding shortages, damage, or incorrect products must be reported within 7 business days after receipt of the shipment. Claims submitted after this period may not be accepted.

11. Quality Commitment

Every product manufactured by RK MechXParts undergoes strict quality inspection before dispatch, including:

• Raw Material Verification
• Dimensional Inspection
• Visual Inspection
• Surface Finish Inspection
• Functional Verification (where applicable)
• Packaging Inspection
• Final Quality Approval

Our goal is to ensure every shipment meets customer specifications and international quality expectations.